Incidents and maintenance reported on status page for OpenMeter https://status.openmeter.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/410217da5a458d765756abe14e7bc69d.png https://status.openmeter.cloud/ en https://status.openmeter.cloud/incident/855439 Sun, 22 Mar 2026 05:30:00 -0000 https://status.openmeter.cloud/incident/855439#fbc9d021cd0c59d9725780f3cfc3865ee1d869ca0d5eb1f382b5da68b0337a50 Incident The issue has been resolved. https://status.openmeter.cloud/incident/828940 Thu, 19 Feb 2026 19:15:00 -0000 https://status.openmeter.cloud/incident/828940#5bc5752752907789e3b77814aff2f52696e80c9a0cd158fc7d10f17c1fa97ffc Incident Our frontend auth provider resolved the issue. https://status.openmeter.cloud/incident/828940 Thu, 19 Feb 2026 16:40:00 -0000 https://status.openmeter.cloud/incident/828940#8d8cedd2216a76c38305595df8bc6411e36a268e0fd15d6a5b867e46844d20a4 Incident UI dashboard might be unavailable to some users until our provider implements a fix. Our API is not affected. https://status.openmeter.cloud/incident/757786 Tue, 04 Nov 2025 15:02:00 -0000 https://status.openmeter.cloud/incident/757786#6e91a69cda73ddfbb26a5c660ecaf332af44dde9ae3d87fabe3e8f14c65a1159 Incident Upstream issues were resolved, all functions are back to normal https://status.openmeter.cloud/incident/757786 Tue, 04 Nov 2025 14:36:00 -0000 https://status.openmeter.cloud/incident/757786#5f5ba0646510d42987be2d92e53e2c46647aaa5d4e2b3a184a0c6c352eb7c037 Incident Partial degradation of service and increased error rates due to upstream issues with ClickHouse Cloud https://status.openmeter.cloud/incident/734342 Mon, 29 Sep 2025 14:51:00 -0000 https://status.openmeter.cloud/incident/734342#09fb928dfe1b0d49d1b6996457d3435a70ac1c6934ec45f7c11a9ef063bb89c6 Incident All ingested events have been processed, system is back to normal https://status.openmeter.cloud/incident/734342 Mon, 29 Sep 2025 14:45:00 -0000 https://status.openmeter.cloud/incident/734342#ddf5ad655cbfcdbdde08ac158993b40c7f4f9aca9f11e5c41daa8a79c80657bc Incident ClickHouse became healthy again, APIs are functional, delayed events started processing. We're still monitoring. https://status.openmeter.cloud/incident/734342 Mon, 29 Sep 2025 14:34:00 -0000 https://status.openmeter.cloud/incident/734342#4a1b54e05e13d99153e9f67284e54113b1f2d4937f5dcc1103be5f1bae06213c Incident ClickHouse Cloud is having an outage in the us-east-2 region https://status.openmeter.cloud/incident/734342 Mon, 29 Sep 2025 14:24:00 -0000 https://status.openmeter.cloud/incident/734342#433529ac482c5e9a63936376314d7dbeae09f86ae1a781b79d844df23864dfff Incident - Ingestion is delayed - Entitlement APIs (including access) are down https://status.openmeter.cloud/incident/734235 Mon, 29 Sep 2025 10:38:00 -0000 https://status.openmeter.cloud/incident/734235#7e19ee5b8acae402610cef657023e195f720e7ac43ebf368d275524400184d08 Incident Functionality had been restored. https://status.openmeter.cloud/incident/734235 Mon, 29 Sep 2025 10:35:00 -0000 https://status.openmeter.cloud/incident/734235#ada1eca407e8a8829c79e6cefbd4233462a9de99c8dc6e3ff54f0fdd36ebbaa6 Incident We have identified the root cause and started rollin out a fix. https://status.openmeter.cloud/incident/734235 Mon, 29 Sep 2025 10:02:00 -0000 https://status.openmeter.cloud/incident/734235#20b365fb07d458c0e1173f3fe38e05ff3fb1134fa43dacd41cc7560ad67f4a76 Incident Entitlement APIs (both access and administrative) started returning 500 responses for most users https://status.openmeter.cloud/incident/725973 Wed, 17 Sep 2025 14:55:00 -0000 https://status.openmeter.cloud/incident/725973#2944144ed41ea91ae26746dc00bf795bf88baf859ba6ec154cfec5197170b570 Incident An issue in our namespace provisioning engine caused slow-down of Ingestion and Cloud API. We have deployed a fix and monitoring the system status. https://status.openmeter.cloud/incident/725973 Wed, 17 Sep 2025 14:00:00 -0000 https://status.openmeter.cloud/incident/725973#bbb49cd288f96674ea4cfd4e84d2f5ec4da5f98d04c3e47030403ef270a4861c Incident An issue in our namespace provisioning engine caused slow-down of Ingestion and Cloud API. https://status.openmeter.cloud/incident/724639 Mon, 15 Sep 2025 16:16:00 -0000 https://status.openmeter.cloud/incident/724639#7fe0d5934d418c7a371666b8fd3b95c50bf639129a4c47442f7a294fe2030ab3 Incident Our frontend auth provider resolved the issue. https://status.openmeter.cloud/incident/724639 Mon, 15 Sep 2025 15:07:00 -0000 https://status.openmeter.cloud/incident/724639#bb4ab5c4e0dde4ddb3eeec1aa226c6a7873418cbb878a49834d8e3eb105fc88f Incident UI dashboard might be unavailable to some users until our provider implements a fix. Our API is not affected. https://status.openmeter.cloud/incident/563550 Wed, 14 May 2025 04:20:00 -0000 https://status.openmeter.cloud/incident/563550#493be2aad5f0d3bfb9697f7013eddee9d0f02d8646088f135a0becad1a40b123 Incident Ingest API is back to healtyh. https://status.openmeter.cloud/incident/563550 Wed, 14 May 2025 04:19:00 -0000 https://status.openmeter.cloud/incident/563550#b06a1f5c565668efcf66ef35566ad63545483eca560ab1ad0fd736e18a63cb88 Incident Small blip in ingest API. We are investigating the root cause. https://status.openmeter.cloud/incident/558803 Thu, 08 May 2025 17:13:00 -0000 https://status.openmeter.cloud/incident/558803#95e53ecc5ddf5844292b792c5217e88b9cfe8575b1a05a361864270150ff92e6 Incident Our provider has resolved the issue. https://status.openmeter.cloud/incident/524402 Fri, 07 Mar 2025 15:08:00 -0000 https://status.openmeter.cloud/incident/524402#023a0330d4c6d3734c4a411084e6ac6d5b9786c0a16d06f3860e8be4a31970ef Incident Notifications delay is resolved. https://status.openmeter.cloud/incident/523926 Thu, 06 Mar 2025 21:39:00 -0000 https://status.openmeter.cloud/incident/523926#179bd6a74a6029f947d7ab2ed2c6801b3b0ffdd1fd5620c68c4539f19794757e Incident We resolved the temporary event delay. https://status.openmeter.cloud/incident/508619 Thu, 06 Feb 2025 06:31:00 -0000 https://status.openmeter.cloud/incident/508619#10925e7a1aecd2e44af7ad3bf5ce05bf8458e8da81c3f3ca63b4856fa5866d14 Incident Auth downstream provider recovered. UI access restores. https://status.openmeter.cloud/incident/508619 Thu, 06 Feb 2025 06:00:00 -0000 https://status.openmeter.cloud/incident/508619#56b73972170bff9dec4bc93432652ab5e13d4605f50e82c524453e91c4909059 Incident Downstream auth provider API degraded. This issue only impacts the UI. https://status.openmeter.cloud/incident/493370 Thu, 09 Jan 2025 16:20:00 -0000 https://status.openmeter.cloud/incident/493370#4555b7377288941d3a43875889680fa09da2b1c5ae8466fb5c93d9fc22199b99 Incident The operation finished. We will continue monitoring the system. Please contact support if you experience any issues. https://status.openmeter.cloud/incident/469671 Fri, 29 Nov 2024 10:06:00 -0000 https://status.openmeter.cloud/incident/469671#0fb3ab7966810be53ce5c5a67366bd0740e2759c3103f3560ec55948b4c1c8f6 Incident The maintenance was successful, and event processing has resumed. https://status.openmeter.cloud/incident/469671 Fri, 29 Nov 2024 09:45:00 -0000 https://status.openmeter.cloud/incident/469671#ed77373c386e4e4224ea500ee590cca17f68cd3174a4d07edbe1224414cc2e6c Incident Due to maintenance, event processing will be delayed by up to 10 minutes. Ingested events are kept in the queue; no data will be lost during this period. https://status.openmeter.cloud/incident/437788 Tue, 01 Oct 2024 19:45:00 -0000 https://status.openmeter.cloud/incident/437788#4ce10879ebfca9ea4539b8879fefc4afb0efb265d8bb9e6a50a744753f4e70f0 Incident The entitlement auto reset delay is resolved. We continue monitoring the situation. https://status.openmeter.cloud/incident/398861 Tue, 16 Jul 2024 09:59:00 -0000 https://status.openmeter.cloud/incident/398861#a2b3fd39a93e65a8cb94edc5bb6b8a05f7631e0cc293dd3f2c45673890a38230 Incident Our Kafka provider finished the rolling upgrade of the Kafka brokers. The event processing is operating again without delays. https://status.openmeter.cloud/incident/398861 Tue, 16 Jul 2024 09:52:00 -0000 https://status.openmeter.cloud/incident/398861#e83b96ffbf782b66f9440f6559aa5a0d2262a4fe19da2ba689603d4e471a737b Incident Our Kafka provider is currently running a rolling upgrade of the Kafka brokers. https://status.openmeter.cloud/incident/370456 Thu, 16 May 2024 20:40:00 -0000 https://status.openmeter.cloud/incident/370456#13281a7d828583b7e75bb490081b41c47133da368ea1a40fb0db4d766b4d2f1b Incident The fix has been implemented, and our services are back to normal. We will continue to monitor the system to ensure correct operation. https://status.openmeter.cloud/incident/370456 Thu, 16 May 2024 17:00:00 -0000 https://status.openmeter.cloud/incident/370456#a7765fd5df143dd2f2a055ed8bae55b8f0ac654f2a46d91f4a3922a49202b6be Incident We're currently investigating the cause. Update: We're rebuilding the aggregated data for May, and event processing will be turned on soon. No data was lost. https://status.openmeter.cloud/incident/361551 Sat, 27 Apr 2024 00:39:00 -0000 https://status.openmeter.cloud/incident/361551#db400ede1414ecb07d54606e15db6c748b19a526c30c9128f1a63c694a46da33 Incident A configuration error during enabling IPv6 support caused a temporary downtime. https://status.openmeter.cloud/incident/361551 Sat, 27 Apr 2024 00:34:00 -0000 https://status.openmeter.cloud/incident/361551#c54905421ea1ada1dab174202553b0ec20f9594984499c8a534aa86c788be08d Incident APIs are unavailable due to networking issue https://status.openmeter.cloud/incident/349773 Tue, 02 Apr 2024 08:57:00 -0000 https://status.openmeter.cloud/incident/349773#d2014f27008c451bb3fb7bacad4561ada6a49478ef47e261d85287d3b630ed60 Incident We have identified the root cause. Some of the API instances were under scaled. https://status.openmeter.cloud/incident/349773 Tue, 02 Apr 2024 08:54:00 -0000 https://status.openmeter.cloud/incident/349773#72c764ebe2f0f33481c88e562b572a78bf5623ba86ac0a30619f16ad4dcd7ffb Incident Cloud and Ingest APIs are returning 5xx https://status.openmeter.cloud/incident/347637 Fri, 29 Mar 2024 00:12:00 -0000 https://status.openmeter.cloud/incident/347637#710fcad4edf8d3dafd6616f5ee81fe93fb54fc701e44e555682c699eb8287ad7 Incident Incorrect Kafka authentication key rotation led to unauthorized errors. https://status.openmeter.cloud/incident/347637 Fri, 29 Mar 2024 00:06:00 -0000 https://status.openmeter.cloud/incident/347637#9ec3ee7886a1edb00198313484df258e30e6a3f801f182c4b7c0c3e2ee8ca1dc Incident Backend service cannot connect to Kafka https://status.openmeter.cloud/incident/345260 Sun, 24 Mar 2024 05:07:00 -0000 https://status.openmeter.cloud/incident/345260#75f9b834dfe54ce4a51ac5e10ca1baea8b5413777f47a891a22035d33dc9c72c Incident Online database degradation. We are investigating the root cause further. https://status.openmeter.cloud/incident/345260 Sun, 24 Mar 2024 05:06:00 -0000 https://status.openmeter.cloud/incident/345260#fa823d22fbeccc840283e1a55d9a62271d3e1b91a6a84cc6d5ee9ccdedabdd34 Incident Elevated 401 across APIs https://status.openmeter.cloud/incident/316771 Thu, 25 Jan 2024 15:34:00 -0000 https://status.openmeter.cloud/incident/316771#f4c144cb1435574bc7f7131ffba53b6ec9196943e6853352927bd6f85669cfe0 Incident Our downstream provider has resolved the issue. We'll keep monitoring their service. https://status.openmeter.cloud/incident/316771 Thu, 25 Jan 2024 15:28:00 -0000 https://status.openmeter.cloud/incident/316771#17a718b1ed464ee0752db0b74d74704073eb435b8bd874cfdc8218f57691368e Incident Our downstream authentication provider is experiencing downtime again. https://status.openmeter.cloud/incident/316809 Tue, 23 Jan 2024 20:41:00 -0000 https://status.openmeter.cloud/incident/316809#34529352637680fe5ba526bd656eac46104a95dd59f4f238a430c12af106fe84 Incident Bad deployment caused an elevated error rate when validating uncached API tokens, impacting 30% of ingestion API calls. We are working on hardening our automation to prevent this from happening again. https://status.openmeter.cloud/incident/316809 Tue, 23 Jan 2024 20:31:00 -0000 https://status.openmeter.cloud/incident/316809#536377e53a0f6e0d963127762aed657b79488c988adb045da8efd2e0bc6988a7 Incident Elevated error rate caused by bad deployment https://status.openmeter.cloud/incident/316771 Tue, 23 Jan 2024 18:48:00 -0000 https://status.openmeter.cloud/incident/316771#dce155d06896aff59fd894a6005cc2fd47258883f5d4cc953883c49df4be71e0 Incident Our downstream provider has resolved the issue. https://status.openmeter.cloud/incident/316771 Tue, 23 Jan 2024 17:49:00 -0000 https://status.openmeter.cloud/incident/316771#8a8e2080008f5c4b47a318abf035a1b47500d2b054b3395357ceb0ebfc9f4618 Incident Our downstream provider, Clerk, has downgraded service, impacting our frontend application. The issue doesn't impact APIs and token access. Follow https://status.clerk.com/ for more information. https://status.openmeter.cloud/incident/298021 Sat, 09 Dec 2023 11:00:00 -0000 https://status.openmeter.cloud/incident/298021#b2f6ea5d66d6e370164081dd16cb18c0fd14230fd2ff059285699efcd3642d75 Incident We applied a new load balancer configuration to mitigate the issue. https://status.openmeter.cloud/incident/298021 Sat, 09 Dec 2023 10:59:00 -0000 https://status.openmeter.cloud/incident/298021#3df5d68ac9041b3df981d8c9118b35ec3e7ce65970e2ff4feff997c274442ad0 Incident Slightly elevated SSL connection issues on load balancer side.